Experienced Program Leader

Senior Program Manager
Agile Transformation Leader

Seasoned Program Manager with 9+ years of progressive leadership experience in Agile, Scrum, and Program Management. Proven track record of successfully delivering complex software programs in SaaS, Healthcare, and Aviation domains. Adept at governing multi-million dollar portfolios, building high-performing teams, and driving strategic business transformation through data-driven leadership.

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Nirmal Kumar S - Senior Program Manager

Skills & Expertise

Strategic leadership combined with deep technical knowledge to deliver exceptional results

With over 9 years of progressive leadership experience, I specialize in transforming complex business requirements into successful software programs through data-driven decision making, Agile methodologies, and cross-functional team leadership.

Program & Portfolio Management

  • Portfolio Governance
  • Strategic Planning
  • Risk Management
  • Budget Management ($4M+)
  • Vendor & Supplier Management

Agile Leadership & Methodologies

  • Scrum & Kanban
  • SAFe Framework
  • Agile Transformation
  • Servant Leadership
  • Team Mentoring & Coaching

Stakeholder Engagement

  • Executive Communications
  • Stakeholder Alignment
  • Steering Committee Facilitation
  • Cross-functional Collaboration
  • Customer Relationship Management

Tools & Delivery Tracking

  • Jira & Confluence
  • ServiceNow
  • MS Project & Excel
  • Miro & Clarity
  • SharePoint & Visio

Technology & Compliance

  • SDLC Management
  • SaaS Platform Delivery
  • SAP Integrations
  • GxP Compliance
  • ITIL4 & Cyber Standards

Business Reporting & Metrics

  • OKR Tracking & Analytics
  • KPI Dashboards
  • Burndown/Burnup Charts
  • CSAT/NPS Analytics
  • Executive Reporting

Current Projects

Leading strategic initiatives and driving digital transformation at Honeywell

I'm currently directing enterprise-scale Agile delivery programs at Honeywell, Connected Logistics focusing on ACT and Track and Trace solutions' platform reliability, release management transformation, and operational excellence across global teams.

Cross-Functional Operations
Honeywell - Connected Logistics

Cross-Functional Operations Leadership

Leading cross-functional collaboration across Operations, SRE, Platform, Engineering, and Professional Services teams to resolve critical production issues and ensure platform reliability. Establishing communication frameworks for incident management and stakeholder engagement, reducing issue resolution time and improving operational responsiveness.

Stakeholder Management Incident Management Platform Reliability Cross-functional Teams
Release Management Transformation
Honeywell - Connected Logistics

Release Management Transformation

Designing and implementing a comprehensive Release Management System from the ground up, defining operating procedures and governance standards for deployments. Mentoring and developing an operations team lead into a Release Manager role, fostering skill growth and strengthening release ownership within the team.

Release Management Agile Transformation Team Development Governance
Financial Reporting & Supplier Management
Honeywell - Connected Logistics

Financial Reporting & Supplier Management

Overseeing budgeting, forecasting, and cost tracking for operational initiatives, partnering with finance to maintain cost efficiency and transparency. Managing supplier and vendor contracts, leading negotiations, defining budgets, and ensuring optimal allocation of resources across global operations.

Budget Management Vendor Management Financial Reporting Strategic Planning

Work Experience

9+ years of progressive leadership in program management and Agile transformation

My career journey spans leadership roles in global organizations, delivering complex software programs across SaaS, Healthcare, and Aviation domains while driving Agile transformations and building high-performing teams.

Senior Program Manager – SaaS

Honeywell International (India) Private Limited

June 2024 - Present
Bengaluru, India

Direct and oversee enterprise-scale Agile delivery for ACT and Movilizer programs across four global teams in the EU region, driving release excellence, stakeholder alignment, and continuous improvement through SAFe practices and data-driven governance.

Orchestrate cross-functional release planning with product owners, architects, and project managers using SAFe PI Planning and Jira roadmaps.
Achieve 95%+ stakeholder satisfaction through consistent release quality and transparent governance.
Deliver 100% on-time releases for 10+ enterprise deployments.
Improve team velocity by 30% and release predictability by 15% through structured mentoring.
Execute release planning and track burnup/burndown in Jira, Zendesk and Clarity, reducing milestone slippage by 15%.
SAFe Jira Confluence Zendesk Salesforce Agile Transformation

Project Manager – Healthcare

MResult Services Private Limited

Nov 2022 - Apr 2024
Bengaluru, India

Directed delivery of 3 regulated Pfizer healthcare projects, aligning workflows with global compliance mandates. Implemented Kanban workflows for cross-functional teams, advancing Pfizer's enterprise-wide Agile transformation objectives.

Reduced processing time by 20% and ensured audit-readiness following GxP process for US region
Increased team throughput by 40% through Kanban implementation
Influenced $4 million in roadmap prioritization through steering committee presentations
Built executive dashboards and RCA reports in JIRA, improving data-informed decision speed by 30%
Scrum Kanban GxP JIRA Healthcare Compliance Stakeholder Management

Senior Executive – SaaS

Zycus Infotech Private Limited

Jan 2022 - June 2022
Bengaluru, India

Delivered corporate site enhancements using Scrum methodology, improving user engagement metrics. Converted complex product requirements into actionable user stories, managing backlogs in Jira to maintain high sprint velocity adherence.

Improved user engagement KPIs by 25% across 1M monthly active visitors
Maintained >95% sprint velocity adherence, accelerating feature delivery
Scrum Jira User Stories Sprint Planning

Digital Consultant – SaaS Platforms

Sheen Corporate Private Limited

Aug 2019 - Jan 2022
Coimbatore, India

Directed an Agile team to deliver customer-facing SaaS portals in the Finance sector. Facilitated sprint planning and backlog grooming sessions with cross-functional stakeholders, ensuring rapid adaptation to evolving business needs.

Improved operational efficiency by 25% through iterative delivery using Angular and React
Boosted lead conversion rates by 73% through design enhancements
Increased delivery predictability by 20% through effective sprint planning
Agile Angular React SaaS Finance

Software Engineer – Aviation

Capgemini India Private Limited

July 2017 - Aug 2019
Bengaluru, India

Optimized sprint cadence for GE Aviation projects using Agile best practices. Managed ServiceNow tickets and redesigned Order Shipping and Billing interfaces to improve processing efficiency across support and development workstreams.

Improved delivery efficiency by 10% across support and development workstreams
Maintained 99% SLA compliance across 200+ high-priority ServiceNow tickets annually
Increased processing efficiency by 20% through OSB interface optimization
Agile ServiceNow Order Shipping and Billing Incident Management Change Management

Previous Projects

Successfully delivered projects across Healthcare, Aviation, and SaaS domains

Here are some of my previous projects that reflect my growth and evolution as a program manager, showcasing my ability to deliver complex solutions across diverse industries and technologies.

Pfizer Portfolio on Demand
2023

Portfolio on Demand Enhancement

Pfizer

Championed the development of Pfizer's Portfolio on Demand Enhancement project, utilizing React, .Net, and SharePoint technologies. Created a user-friendly landing page with advanced filtering capabilities to enhance user experience and data accessibility within Pfizer's existing SharePoint application.

React .NET SharePoint Scrum Stakeholder Management
Pfizer ARIES Project
2022-2024

Aggregate Research Information Evaluation System (ARIES)

Pfizer

Spearheaded the ARIES project, overseeing the development of SAP Business Objective Reports with a team of 46 professionals. Managed the complete project lifecycle from requirements gathering to deployment, ensuring alignment with business objectives and regulatory compliance standards.

SAP Business Intelligence Agile Team Leadership Regulatory Compliance
Finance SaaS Portals
2019-2022

Finance Sector SaaS Portals

Sheen Corporate

Directed an Agile team of 12 to deliver customer-facing SaaS portals in the Finance sector, improving operational efficiency by 25% through iterative delivery using Angular and React. Implemented design enhancements that boosted lead conversion rates by 73%.

Angular React SaaS Agile Finance Team Leadership
Corporate Site Enhancements
2022

Corporate Site Enhancements

Zycus Infotech

Delivered 4 corporate site enhancements using Scrum methodology, improving user engagement KPIs by 25% across 1M monthly active visitors. Converted complex product requirements into actionable user stories, managing backlogs in Jira to maintain >95% sprint velocity adherence.

Scrum Jira User Stories Web Development KPIs Sprint Planning
GE Aviation - OSB
2017-2019

Order Shipping and Billing

GE Aviation

In my role as a Software Engineer and Scrum Master for GE Aviation's OSB project, I ensured smooth operations by managing user requirements, incidents, and production issues on Service Now portals. Redesigned Order Shipping and Billing interfaces by optimizing message routing with Maintenance Repair and Overhaul and Shop Floor Execution structures.

Order Shipping and Billing ServiceNow Scrum Process Optimization Incident Management

Certifications

Validating my technical expertise and commitment to continuous learning

My certifications demonstrate my dedication to professional development and mastery of industry-standard methodologies in Agile, Project Management, and Service Management frameworks.

Certified ScrumMaster® (CSM®)

Scrum Alliance

2022 - 2026
1662706

Validates expertise in Scrum principles, team facilitation, and Agile project management. Demonstrates ability to guide teams through the Scrum framework and remove impediments to maximize productivity.

Active
PMI-Agile Certified Practitioner (PMI-ACP)®

Project Management Institute

2022
SimpliLearn

Demonstrates knowledge of Agile principles and mastery of a broad range of Agile methodologies, including Scrum, Kanban, Lean, and XP. Validates experience with Agile project management techniques.

Active
Agile Project Management and Agile Delivery

YESI Education

2025
Udemy

This advanced certification focuses on practical Agile delivery techniques, portfolio management, and scaling Agile across enterprises. It validates expertise in managing complex Agile programs and delivering business value.

Active
ITIL4 Foundation – Introduction to Service Management

AXELOS

2024
Udemy

This certification validates understanding of the ITIL4 framework for service management, including key concepts of service value systems, guiding principles, and the four dimensions of service management.

Active

Education

My academic journey in Computer Science laid a strong technical foundation that enabled my transition from software engineering to program management, combining technical depth with strategic leadership.

Master of Computer Applications (MCA)

Bharathiar University - KGiIM

2017 - 2019
KG Institute of Information Management, Coimbatore, India

Completed my master's degree with a focus on advanced software engineering, database management systems, and software project management. The program provided comprehensive knowledge of software development lifecycle, algorithms, and enterprise application architecture.

Specialized in Software Engineering and Database Systems
Completed projects on enterprise application development
Gained foundation in project management methodologies
View Related Projects Related Certifications

Bachelor of Science - Computer Science

Bharathiar University - KGCAS

2014 - 2017
KG College of Arts and Science, Coimbatore, India

Built foundational knowledge in computer science principles, programming languages, data structures, and computer networks. The curriculum emphasized practical programming skills and theoretical computer science concepts that formed the basis for my software engineering career.

Core focus on programming fundamentals and algorithms
Developed proficiency in C, C++, Java, and web technologies
Completed coursework in database management and OS concepts
Career Progression

Get In Touch

Let's connect and discuss how we can work together

Contact Information

Location

India

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